A Wonderful Experience with Jumia on Return and Refund for a Defective Item!

Some of you might be expecting to see a topic that reads “An awful experience with Jumia on Return of Defective Item” but sorry to disappoint you this time around because things are changing and it is the exact opposite and I am willing to share this wonderful experience with you.

It is not only when transaction go wrong that you should always come out and lambast some of these online stores but you should also learn to say good of them when transaction go smoothly.

This case might rather be a quite rare situation because after ordering goods from these online stores and if it happens that the item is defective, the other part of returning and getting refund most times ends in sad stories of unnecessary delay and misunderstanding between both parties that can even degenerate to involving law enforcement agents.

Here is what transpired in my own case;

Must Read: How to shop online on Jumia

Two weeks ago, I ordered for an hp laptop for a friend on the Jumia platform and eventually, when the laptop landed, unknowing to me that it was defective (not charging issue).

As it was always normal for one not to notice some of these defects in an item before the delivery personnel leaves your home.

After detecting that the laptop was defective, we then put a call to Jumia in annoyance notifying them that an item we just received from them was faulty, and the Jumia representative that we spoke to assured us that they will retrieve the laptop.

And she further went ahead to explain to us on the process involved in the retrieval, that when they retrieve it, they will hand it to their quality assurance department for checks and after that, they will know whether to issue a voucher worth the laptop amount so we can pick up another system or if they will issue a complete refund, and that the whole process will take 2 week.

Recommended: How to shop online on Konga

My friend being a patient dude accepted to what normally others will refer to as “sweet talk”.

In two day time, the retrieval guy arrived and picked up the laptop and asked us to put a call through notifying their head office that the item has been retrieved and which we did accordingly.

And during this period of waiting and communicating with them I will always receive mails in my inbox asking if I was satisfied with their responds.

After 1 week and few days, unknowing to us that they have sent out voucher worth the amount of the laptop including delivery fee to my mail and that we can use to obtain another laptop with.

Also Read: How to join Jumia affiliate program and make money

Not until my friend called to notify them that 2 week is close and the Jumia representative told him that they have issued out voucher but my friend asked them to cancel the voucher that he needs a refund and they oblige to that and requested for his account details which he did sent.

In 3 day time he got a bank alert and it was payment from Jumia.

All hail Jumia for the prompt refund action and the transaction that went just the way they stated.

Also do not forget that Jumia Mobile Week Megathon is just few days ahead.

Happy shopping!