Is Jumia turning a new leaf and Konga backsliding?

Jumia and Konga as you might have known by now are the two most common and largest Nigerian online stores that sell next to everything when it comes to consumer products.

As an avid online shopper and which I also discovered that it is part of my hobby, I shop on both stores constantly either for personal shopping or shopping for others. In other words, I am a loyal customer to both Konga and Jumia.

Shopping online can be fun when things always go smooth for you, and on the other hand, it can be awry.

Whenever I shop on both Jumia and Konga, I have always monitored the quality of services rendered by both to their customers in terms of quality of products, product prices (cheapness), shipping fees, time and delays in goods delivery etc.

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If you have been following us here, you will notice that I have compared the both before on the Konga VS Jumia article, and with the odds favouring Konga in that piece.

But one thing that will all know is that change remains the only constant thing in life and that a company that is not doing well today can decide to change for the better and on the other way round, an outstanding company today can also decide to backslide tomorrow.

Just as I mentioned earlier that I am an avid shopper on both stores, and now for Konga…formerly when you shop on Konga, the prices of products listed on each item on their platform is exactly what you will pay when the goods finally arrive, i.e. to say that there were no additional shipping cost for items found on Konga platform in the past.

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And again most time then, when I shop from Konga, it takes just 3 to 4 days for the items to arrive my doorstep with what I ordered for perfectly intact. For those reasons shopping with them became very lovely and that is to be considered standard in all ramification of online shopping from any online store.

Then coming down to shopping on Jumia then, whenever I shop on their platform, the reverse of what I just mentioned above have mostly been the case, with expensive delivery fee, items not arriving on time and even when they arrive, the products are mostly in error, different from what was ordered for and so on.

Now coming down to present and most recent experiences, as the topic suggests, I notice a twist in the whole thing. I see Jumia strongly improved in their quality of services rendered whereas Konga is acting as if they want to backslide or already backsliding as the case may be.

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My most recent dealings with Konga have not been fair enough as regard to what was obtainable in the past. On Konga now unlike before, all items now ship with fees and it does not end there, even if it is a single pack of match that you are shopping for that is as light as feather, Konga will still apply a N1,500 shipping fee outside Lagos.

Again, my recent orders from them have been delayed, taking approximately 2 weeks to arrive my doorstep apart from only the last order which took 5 days to arrive. So I am still monitoring Konga closely with their recent clumsiness.

Now for Jumia, my recent shopping experiences were nothing far from being amazing, ranging from very good customer relations that I received to lower shipping fees on lighter items and most amazing is that just within 4 days of all my recent shopping with them, I have received calls from them notifying me that my orders have arrived Port-Harcourt. And when the items finally get to my doorstep, they have been intact with what I ordered for.

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With all these recent experiences on both Jumia and Konga, I was forced to put up this piece and ask whether Jumia are beginning to turn new leaf in quality of services rendering and on the other hand if Konga are beginning to backslide.

Over to you, if you have any recent experience on the both stores that you will like to share with us, kindly use the comment box below to do so.