Dubious! MTN Secretly Withdraws Opt-Out Code For MTN VAS That Are Stealing Your Credit

Day in day out I see different reasons why MTN and their likes will never stop receiving different sanctions from NCC.

If it were in some other countries, foreign company like MTN might have been shut down or forced to pull out their businesses in the country for constantly playing on the intelligence of their loyal subscribers and not providing efficient services.

If you will remember, some weeks back, MTN introduced easy self-service opt out code for unsubscribing from MTN value added services that auto renew and deduct your credit without you knowing in most instances.

When this opt-out code service was introduced, lots of MTN subscribers were happy about that and they immediately started unsubscribing from those services.

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But it seems MTN on their part are not happy about that and since many people are now opting out from such services, MTN must have felt that they can no longer deduct airtime secretly from subscribers and guess what? They secretly withdrew the service.

For the past days and till this moment that we are typing this, if you dial the required code to see the content services that you are subscribed to and to opt out from them, MTN will constantly display “System Error” to you.

Meaning that with that, you can no longer unsubscribe easily from such services and therefore giving MTN the opportunity they have been looking for to continue deducting your credit balance daily, weekly or monthly.

You might be wondering how we eventually come up with this assertion or some if you might term it allegation, but MTN is the company that we have been using their products and services for more than a decade now and we know to large extent their modus operandi, especially when it comes to situations like this.

Ok, here is another cogent proof; these days, when MTN want to withdraw some services, they don’t normally make it open, and you only know when you constantly try to subscribe to the service and you are getting error.

It was done in similar way when MTN secretly withdrew their weekend data plan that offer 3GB data for N300.

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In this particular case, when you dial the code *123*5#, to see the content services that you are subscribed to and to opt out from them, normally, you are to reply with 1, but you will notice that replying with 1 will currently pop out a “System Error” message, and then how come that dialling the same code *123*5# and replying with other numbers, say 2 or 3 for other services doesn’t return back error message and will directly take you to the option you chose.

This is a clear indication that MTN has done something fishy here and that you can no longer for now easily see the Value Added Services that you are subscribed to and want to opt out from.

So, the most likely option left to opt out from those services that are stealing your credit is to take the long route of calling MTN service helpline and by requesting them to unsubscribe you from the VAS packages.

You and I know that calling their helpline to make request can be very discouraging and they can keep you online waiting for ages and at the end they will still not speak to you.

We are putting up this to let you know how sometimes these telecom service providers are maltreating their subscribers…this is an eye opener!

For now, until MTN does otherwise by allowing the opt out code for Value Added Services to go through again we will continue saying that this is a dubious intent by the Telecom giant.