Why Is Everybody Complaining About GTBank Recently?

GTBank was one of the deposit money banks in the country that has rose to prominence in the past years and was able to garner for itself huge customer base as result of near excellent services they offer when compared with most other banks.

But recently, the rate at which complains are being heaped by customers of the bank for poor service delivery, especially on staff-customers relation and their high transaction charges for almost every transactions is very alarming.

Currently, there is hardly any media outlet that you will open that you won’t hear people discussing negativities about GTBank; if not how they were being ripped off by the bank charges, it will be how they were treated unfairly by GTBank staff in the banking hall or sluggishness in attending to customers.

Recently, customers of the bank have been dropping proofs upon proofs on how GTBank over charges them monthly on SMS alert charges.

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I cannot not even imagine on how SMS alerts will accumulate in 1 month time, to the extent that more than N1000 will be deducted in GTBank customers account as SMS alert charges.

Even if customers receive 5 SMS alerts on daily bases, which most times is not even the case and that should nowhere near the huge amount GTBank deducts monthly as SMS charges.

Now, coming to the recent BVN brouhaha, GTBank was one of the first banks, if not the first that got customers account limited for withdrawal transactions after claiming that the customers have failed to register or link-up their BVN to their accounts before the deadline date given by CBN.

Meanwhile it was still the same bank that offered online method of linking up BVN code on their website and many folks have come out to prove that they even used the online platform set aside by GTBank in more than 5 separate attempts to link up their BVN just to make sure they are not victimized at the end, but GTBank still went ahead to limit their account.

Meanwhile other banks that offered similar avenue had people testifying of the ease and successes of linking their BVN with the process.

I don’t want to talk about other high transaction charges like the use of their ATM cards online et al that are now being attributed to GTBanks these days.

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But I have a message for GTBank and their staffs;

As more and more people continue to complain on daily bases on poor service delivery by GTBank, GTBank should have it at the back of their mind that customers are the major players in the banking system and therefore remain the main determining factor on the growth and success of any bank.

If the height recently attained by GTBank is what is now causing them to treat their customers with less respect and think they can continue to rip them off with high and unnecessary charges, they should not forget that they are not the only bank operating in the country.

It will not take customers anything to dump GTBank, which will in turn plunge both their customer base and capital base into an abysmal level that will only end up bringing regrets for the bank.

Professionalism remains and will still remain one of the key tools that drive success for every business establishments today, and if it starts getting compromised, the end point can easily amount to liquidation.